Deleting your Grafta data

How to delete your account

1. Sign in and open My Profile.
2. Tap "Privacy, your data & closing your account" (on a phone: "Privacy & your data", or the "Delete my account" link at the bottom of the page).
3. Under "Delete my account", tap the Delete my account button.
4. Tick the box, type DELETE and confirm.

Can't sign in? Send us a request through our Contact Us page, choosing "Delete my account", or email hello@grafta.co.za with the subject "Delete my account". We will delete your account within 30 days and let you know by email.

What gets deleted

When you confirm, your account is deleted straight away. This removes:

• your profile and personal details (name, phone number, town)
• your skills listing, including your photo link
• your saved favourites, kudos and notifications
• any documents you uploaded
• records of the emails we sent you
• your sign-in account, including its link to Google or Facebook

Copies in our backups are removed automatically within 30 days.

As our Privacy Policy explains, we keep a few records where the law or safety requires it, without your name or account attached:

• consent records: which version of our Terms you accepted, and when
• reports you made about listings or people, kept for safety and abuse prevention
• contact requests you sent, without your message, so other members' reply statistics stay correct

We keep some anonymised records (without your name or contact details), such as consent records and contact request statistics, so the platform works fairly for others.

Messages you send us through the Contact Us page are kept as a record of your request.

If you signed in with Facebook

You can also remove Grafta from your Facebook account: Settings & privacy > Settings > Apps and websites > Grafta > Remove. This stops Facebook sharing information with us but does not delete your Grafta account.

If you signed in with Google

You can also remove Grafta from your Google account: Google Account > Security > Your connections to third-party apps & services > Grafta > Delete all connections. This stops Google sharing information with us but does not delete your Grafta account.